Rare Foodies (hereinafter referred to as “Rare Foodies”, “us”, “we” or “our”) is committed to respecting your privacy and complying with all applicable data protection and privacy laws. This Privacy Policy applies to all customers and users (collectively referred to as “Users”). In addition, this Privacy Policy applies to all products and services provided by www.rarefoodies.lk (hereinafter referred to as the “Site”).
We at Rare Foodies are extremely proud of our commitment to protect your privacy. This Privacy Policy is provided to help you understand how we collect, use, and protect your information when you visit and/or order products through the Site. Please read the following policy to understand how your personal information will be treated as you make full use of the Site.
This Privacy Policy should be read in conjunction with the terms and conditions of use for www.rarefoodies.lk and any separate terms and conditions issued by any third-party vendors (“Vendors”) whose products are listed herein.
Continued use of the website www.rarefoodies.lk shall amount to your consent for the processing of personal information by Rare Foodies as per this Policy.
You must be above 18 years of age to subscribe to any of our products and/or services.
Definitions
“Personal Information” means any personal information provided by you, including but not limited to your name, National Identity Card/Passport/Driving License number, address, image, and information obtained by us in the course of providing products and/or services to you, including but not limited to transactions with Rare Foodies, contact number, account number, account balances, payment history, and account activity.
“Third Party” means a person or company who is not a party to a contract or transaction with Rare Foodies, excluding Rare Foodies’ agents, subsidiaries, government, security agencies, and judiciary.
“Process” means a series of actions taken to achieve a result, including collecting, organizing, adapting, altering, disclosing, sharing, disseminating, aligning, combining, blocking, erasing, and destroying personal information.
“Products and/or Services” means the range of products and/or services offered by Rare Foodies.
Receipt of Information
Rare Foodies receives your information as follows:
Registration Information: When you sign up for www.rarefoodies.lk, you are required to provide information such as your name, email address, and phone number.
Information You Choose to Share: Your information also includes data you share via social media platforms such as Facebook or X (Twitter), for example, posting a status, uploading a photo, or commenting on content.
Information Others Share About You: We may receive information about you via social or offline competitions we conduct. This information helps us profile and target better offers to you.
Device Data: We may collect data from the computer, mobile phone, or other device you use to access Rare Foodies, including IP address, location, device type, and browsing activity.
Affiliate Data: We may receive data whenever you visit websites affiliated with or running on the Rare Foodies platform.
Partner Data: We may also receive information from our advertising partners, agencies, and marketing collaborators to help us connect with you more effectively.
Notice Principle
Rare Foodies may process your personal information for the following purposes:
Provisioning of the contracted products and/or services.
Processing your orders and managing and administering your account.
Delivering services, products, or information requested by you.
Responding to complaints or account enquiries.
Administering debt recoveries.
Verifying your identity when required (for example, if you misplace your password or security details).
Conducting market and product analysis to improve our services and contact you with offers, updates, and promotions via email, SMS, MMS, or other communication methods.
Monitoring CCTV recordings for surveillance at Rare Foodies outlets.
Recording customer care calls for service enhancement and improvement.
Using your data in marketing campaigns conducted for Rare Foodies and its affiliates.
Securely storing personal information in third-party cloud-based storage facilities.
Data Integrity Principle
Rare Foodies will make reasonable efforts to maintain complete, current, and accurate information about you. Any inaccurate information brought to our attention will be corrected within a reasonable time after receiving written notification.
You are responsible for the accuracy and completeness of the personal information you provide. Failure to provide required information may result in rejection of your application or termination of services.
Security Principle
We use encryption, passwords, and physical security to protect your personal information against unauthorized access and disclosure.
However, we do not accept responsibility for unauthorized access or loss of personal information that is beyond our control.
Disclosure Principle
Rare Foodies may disclose your personal information under the following circumstances:
To comply with legal and regulatory requirements.
To law enforcement agencies with valid court orders or authorized legal requests.
Upon request by TRCSL, CBSL, CAA, or other government authorities.
To parties performing services on behalf of Rare Foodies (such as delivery or payment partners).
To agents or contractors for debt recovery purposes.
In the event of reorganization or sale of Rare Foodies, personal information may be transferred to the new entity subject to this Privacy Policy.
To protect Rare Foodies’ vital interests.
Access Principle
Rare Foodies shall make available, to the extent possible, a registered user’s personal information within a reasonable time and cost.
Users can correct their personal information through their Account Settings.
Third-Party Content
Rare Foodies acts as a distributor (not publisher) of third-party content. Opinions or information expressed by third parties do not reflect those of Rare Foodies. We do not guarantee the accuracy, completeness, or usefulness of third-party content and disclaim all liability for reliance placed on such information.
Links to third-party websites are provided for convenience only. Accessing them is at your own risk. Rare Foodies reserves the right to revoke permission to link to our website at any time.
Termination
Rare Foodies may terminate this Privacy Policy at any time. We also reserve the right to terminate user accounts or access in case of policy violations or unacceptable conduct.
Indemnification
Users agree to defend, indemnify, and hold harmless Rare Foodies, its affiliates, and their respective employees, officers, and agents from claims, damages, or losses arising out of the use of this website.
Change of Control
If the ownership of Rare Foodies changes, your information may be transferred to the new owner, who must continue to honor this Privacy Policy.
Amendments
Rare Foodies reserves the right to change this Policy at any time, in whole or in part, with or without notice.
General
Usernames and IDs:
A username is your unique ID that Rare Foodies uses to identify you. Keep your login credentials secure at all times.
Deleting or Deactivating Your Account:
To delete or deactivate your account, email info@rarefoodies.lk with your request.
Cookies, Pixels, and Similar Technologies:
Rare Foodies uses cookies and pixels to:
Understand your use of the platform.
Improve your browsing and shopping experience.
Monitor site performance and enhance security.
Most web companies use cookies, including our platform partners and advertisers.
Dispute Resolution:
For any disputes regarding data use or privacy, contact info@rarefoodies.lk.
Notifications and Messages:
We may send notifications via email or SMS if you subscribe to our updates. You can unsubscribe through your account settings.